Refund Policy for Netou Organics

At Netou Organics, we want you to be completely satisfied with your purchase. If for any reason you are not, please read our Refund Policy below:

1. Returns You can return most new, unopened items within 30 days of delivery for a full refund. To initiate a return, please contact us at [your contact email] with your order number and details.

2. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed back to your original payment method within [number] days.

3. Exchanges If you receive a defective or incorrect item, we will replace it free of charge. Please contact us within 14 days of receiving your order to arrange an exchange.

4. Shipping Costs Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

5. Non-Refundable Items Certain items, such as perishable goods or opened products, are not eligible for a refund. Please check product descriptions for details.